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Professional Customer Service: Persuasive Communication, Anger Handling, and a Superior Customer Experience
Information
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Number of Sections :
0
Duration :
0 Minutes
Training Level :
Beginner
Price
79 SAR
Training Path Description
Master communication, call/message handling, anger management, and customer experience to secure jobs faster—on-site or remote.
This course prepares you to deliver customer service professionally through practical modules covering the fundamentals and importance of service, effective communication skills, handling an angry customer, and persuasion techniques to earn customer satisfaction. You’ll also train on responding to calls and messages, avoiding common mistakes, and building an outstanding customer experience using realistic scenarios and hands-on applications that fit both on-site and remote work. Ideal for anyone building a key skill for future career success.
Accredited certificate
Get an accredited attendance certificate for the training
What Will You Gain?
Skills related to the course
- • Customer communication skills with clarity and empathy
- • Call and message handling (responding, following up, writing messages)
- • De-escalating angry customers and taking appropriate resolution steps
- • Persuasion and ethical influence skills to gain satisfaction
- • Identifying and correcting common customer service mistakes
- • Building a consistent, professional customer experience through real scenarios
Training Path Objectives
- By the end of the course, you will be able to:
- - Understand the concept of customer service and its impact on satisfaction and reputation
- - Use professional communication approaches to improve interaction quality
- - Apply practical steps to handle and calm an angry customer
- - Use persuasion techniques to achieve customer satisfaction and resolve situations
- - Enhance your responses to calls and messages at a professional level
- - Avoid common mistakes that harm the customer experience
- - Build a distinctive customer journey with immediately applicable practices
• Needed in all companies (banks, businesses, and retail)
• Increases job-acceptance chances faster
• Works for both on-site and remote roles
• A core skill for future employment
• Realistic practice scenarios for hands-on learning